Concerns, Inquiries regarding Financial Services
The Company has established Client Protection Management Rules. We deal quickly and responsibly to any customer complaints, striving to achieve a mutual understanding with our customers.
Customer complaints are handled according to the following timeline:
- Customer complaint received
- Report from the department receiving the complaint to the Customer Support Administration Department
- The department receiving the initial complaint and the Customer Support Administration Department evaluate the details of the complaint and investigates the facts
- The department receiving the initial complaint and the Customer Support Administration Department work to achieve a rapid and fair resolution for the customer
Customers may contact the following department with any concerns or questions:
Customer Concerns
| Contact | SUMITOMO MITSUI TRUST REAL ESTATE INVESTMENT MANAGEMENT Business Planning Department |
|---|---|
| Address | 4F NMF Takebashi Building 3-11-1, Kanda Nishiki-cho, Chiyoda-ku, Tokyo |
| Tel. | 03-3518-6954 (Monday through Friday, 9:00 to 17:00, excluding holidays) |
In addition to the procedures detailed above, the Company resolves customer complaints and disputes through the offices of the following organization. This organization acts as the complaint mediation group for Japan Investment Advisers Association, of which the Company is a member. You may contact this group at the address below.
Specified Non-Profit Corporation
| Contact | Financial Instruments Mediation Assistance Center ("Finmac") |
|---|---|
| Tel. | 0120-64-5005 (toll-free) |
| URL | http://www.finmac.or.jp |
